SportsBookReview.com is urging players to avoid taking action at Betway due to scam like bizarre new rule that they have implemented. The company has taken the liberty to confiscate customers´ profits if they bet over 30% of their starting bonus. Seven complains have surfaced over the same issue.
SportsBookReview has tried to communicate with Betway to get their point of view and to attempt to bend or change that rule however the company refuses to cooperate.
Here is an example of what´s been happening at Betway: On May 4th of this year a customer sign up with the company. He used his credit card to deposit $40 and got a $30 bonus in return for his initial deposit. From May 5th to May 10th the player performed ten bets and after complying with the rollover requirements of the bonus he had been given he decided to cash out with $285. At this moment Betway decided to cancel all the customer´s bets and cried out the “gotcha rule”.
Stating that the player had gone over 30% of his bonus amount in bet totals they decided to annul his winnings. The player then got in contact with SportsBookReview and even provided screenshots showing his wagers and all the history since the moment he opened the account and made the deposit.
The Betway “gotcha” rule states the following: "Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings."
A total of £6,050 in winnings has been seized by the company using the arguments of the rule mentioned above. Right now Betway, rated D-, is considered blacklisted by SportsBookReview.com for these complaints and for the lack of willingness they have to solve the situations. If they were to refund deposits and not confiscate winnings related to bonuses their rating would be adjusted to F.
